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Common Queries

The Info You’re After

At Lex Tresses, the complete satisfaction of our customers is our top priority. Check out some of our frequently asked questions below to get the information you’re looking for. Contact us with any other thoughts or questions.

What payment methods do you accept?

We accept ApplePay (716-339-9544), Chime ($TyishaPinkston), Klarna, Sezzle, debit cards, and credit cards. Our website can also be used with Zip (Quadpay). Some payment methods such as Klarna and Sezzle may delay order processing time. 

What is Virgin Hair?

Virgin Hair is human hair that's in it's natural state. There hasn't been any chemical changes, color, or processing done to the hair. All hair sold by Lex Tresses is Cambodian virgin hair.

Can this hair be straightened or curled?

All of Lex Tresses hair can be straightened, curled, crimped, and more just like your own hair. It's always best to use a heat protectant for these styling methods so the hair won't get damaged.

Does this hair shed?

You may experience minimal shedding but that's normally especially for curly textures of hair. You can prevent shedding by sealing the wefts of the hair, using a Denman brush, and using a wide tooth comb. We don't recommend detangling or combing/brushing through hair while it is DRY. 613 hair or precolored hair may also shed more due to the processing methods used on it. 

How long does this hair last?

Our hair can last through multiple installs. However, the lifetime of our hair depends on how it is taken care of. With the proper care our hair normally lasts over a year.

How should I care for my hair?

Virgin hair reacts differently to products and regimens. Stay away from moisture stripping ingredients such as parabens, sulfates, and silicon. Those ingredients usually dehydrates the hair. Heavy oils aren't necessary to use either. We recommend co-washing weekly and shampooing bi-weekly to get rid of any excess products. You can deep condition the hair.

Can I install my lace front wigs?

Lex Tresses lace front wigs can be installed using many different methods. You can install them using lace adhesive, got2b glued gel or freeze spray, an elastic band, trumatch lace conceal glueless system, and a wig grip. They can be worn without installing them also.

How long will it take me to receive my order?

Orders can take anywhere from 3-14 business days to receive them, may take longer during sales. We do recommend ordering days or weeks ahead if something is needed on a certain date. If items aren’t listed at the top of our ‘shop’ tab and labeled as ‘ready to ship’ or ‘on hand’, it is not available on hand. All orders are shipped through USPS or local pickup is available for Buffalo, NY. As of 07/05/2023 all orders that are shipped will have to be signed for, sorry for the inconvenience.

Can I color this hair?

Yes, you can color and bleach this hair, if you're not sure how to do it consult a professional for tips or have them color it for you. We do also offer coloring services that can be purchased on our website. If you have any other questions on inquiries on hair color or customization services email us at:

What is your return policy?

All store policies can be accessed here:

Is there a question that you couldn’t find an answer to?

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